Kayode Adeyokun, a Lagos State resident, has narrated how N519,969 was stolen from his First Bank account after his debit card was rejected by the bank’s Automated Teller Machine (ATM).
While speaking with FIJ, Adeyokun said the incident happened at a First Bank branch in Sabo, Ikorodu, on August 26.
“On August 26, 2024, which happened to be a Monday, I visited the First Bank branch located at Sabo in Ikorodu, hoping to make a withdrawal,” Adeyokun told FIJ on Tuesday.
“While trying to enter the amount I wanted to withdraw from the machine, my debit card was suddenly ejected.
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“I then later saw a message on the screen of the machine that read that my debit card had expired and this prompted me to immediately leave the bank premises.
“I left the bank, hoping to come back later in the day to request for a new debit card.”
After Adeyokun left the bank premises, a strange incident happened.
“As soon as I got home, I started receiving strange debit alerts on my phone,” said Adeyokun.
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A Statement Reflecting the Unauthorised Debits on Adeyokun’s Account
“At first, I received two debit alerts of N201,500, then a N99,900 debit and another N10,100 debit till N519,969 was stolen from my account. All the transactions had the description: ONLINE PAYMENT CARBON.
“For about an hour after I received the debit alerts, I was too shocked to move. I was motionless; over N500,000? Just like that? Through an already expired card? That was me and my daughter’s entire savings!”
Adeyokun said he subsequently demanded a proper and full investigation into the matter from First Bank several times but did not get any helpful response.
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“I visited First Bank several times to demand an investigation into the matter, but the officials I spoke to on every occasion suggested that I had compromised my debit card,” Adeyokun said.
“I don’t know what to do again. How can N519,969 disappear just like that? I was told the money was stolen via web transactions. My question is: How could First Bank have allowed that to happen when my debit card had expired?
“Someone should help me get my money back.”
FIJ emailed First Bank’s customer care desk to ask about Adeyokun’s stolen funds on Tuesday. Michael Okulu, one of the financial institution’s employees, issued the following response:
“This is to inform you that your complaint was reviewed and declined by the merchant and their Bank as successful on their terminal. Kindly visit the nearest First Bank branch with a copy of the decline receipt if available, for us to further engage the merchant and their bank.”
The post Thieves Steal Lagos Man’s N519,969 Savings Moments After First Bank ATM Rejected ‘Expired’ Card appeared first on Foundation For Investigative Journalism.